FAQ’s

Where is it made ?

Yes we are proudly 100% Australian made. From design to manufacturing, everything happens right here in Victoria


Is this available as a corporate gift?

Of course! We will be more than happy to cater to corporate needs, we can engrave your corporate logo and message for that personal touch
Nothing quite like quality palm rest to say "we care" to your employees


Do you deliver Australia wide?

Yes we do! We partnered up with Australia Post to offer fast and reliable shipping Australia wide.
Please contact us for international deliveries.


Do you make custom designs?

Absolutely!! Get in touch with us and we will do our best to satisfy your unique requirements.
We can tailor almost any aspect of our product, from timber types to finishing We can laser engrave too 😎


What is it made of ?

We primarily use Walnut and we offer Camphor wood as well but is subject to availability.
If you have a specific wood that you are after, we will source it for you.


How long will it last ?

With some TLC ♥ Your palm rest is capable of lasting decades.


Does it have an odor ?

As each item is made to order, it may present a mild odor as part of the curing process, it could 1-2 weeks to wear off.


What sizes does it come in ?

Our palm rest comes in 3 sizes.
- Full Size keyboards - 44cm length
- Ten key-less - 36cm length
- 60% keyboards - 30cm length
We can tailor the length you your exacting requirements as well.


Why does my palm rest not not look like the pictures ?

As wood is a natural product. There will be variation, including knots, texture and grain variations.
We can not control or guarantee the exact look of any board or product.
Each piece is literally the only one in the world.
As such no warranty and/or guarantee is made with respect to the precise color, luster or appearance of finishes of any product.


Do you ship outside of Australia ?

Yes we do!! Please contact us for options. Also as this is wood based products each county has sometimes specific customs/import requirements.
We will do our best to get you your palms rest, but we cant guarantee it.


What is your return policy ?

100 days! No questions asked.
If you're dissatisfied, send it back to us and you will receive a full refund.


How long until I receive my order ?

Each of our palm rest is made to order and we do not hold stock.
It takes about a week to get it manufactured.
And give it a few days for shipping in Australia.


How long is the warranty ?

1 year. Should the function of the palm rest be impaired, we will endeavor to replace your palm rest as no cost to you.
All of our product are subject to the Australian Consumer Law of course


Are Wrist Assist palm rests available in retail stores ?

Nope; for now we are only available online.
But who knows with your support we might be in stores in the near future.


What is the finishing of the palm rest ?

Your palm rest is manufactured from natural wood materials selected from premium cabinet timbers.
The rest is polished with a combination of Livos brand Universal Wood Oil and/or Gilly’s brand Food Safe Wax depending on the species of timber used.